F.A.Q

F.A.Q

PREORDER

All items on our website are created to order and can take up to seven working days from ordering to be shipped.

SHIPPING TIME

After receiving your Tracking Information please allow three to five working days for your order to arrive. Should you have any issues please contact us.

SHIPPING COST

Northern Ireland & UK - £3.99
Ireland & The rest of the world - £9.99

TRACKING INFORMATION

When your order has been completed and shipped all relevant tracking information will then be sent to the email address that was provided when your order was placed.

COLLECTION

We also offer collection for all orders placed within the local area. Please use discount code “COLLECT” when checking out. Collection orders can be collected from our studio in Strabane. Please email hausofmohawk@outlook.com to arrange a suitable time and day for collection.

RETURNS

We accept all returns that coincide with the Consumer Rights Guidelines; within twenty-eight days of the customer receiving their order. To request a return please email hausofmohawk@outlook.com.
Return postage will be at the cost of the customer.

EXCHANGES

We offer exchanges that coincide with the Consumer Rights Guidelines. To request an exchange please email hausofmohawk@outlook.com.

PRIVACY POLICY

Your privacy matters to us; Both customer details and payment information is held securely under the legislation of the Data Protection Act. An additional security measure of our online store is SSL which adds a layer of security when you enter your information during checking out to ensure privacy of your personal details at all times.